What is the check-in and check-out policy at Shangri-La Kuala Lumpur?
Check-in is at 14:00 and check-out is at 12:00.
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Shangri-La Kuala Lumpur, Kuala Lumpur
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Key details
About the Hotel
11 Jalan Sultan Ismail, Kuala Lumpur, 50250,
- Steps from Petronas Twin Towers
Perfect
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Located in Kuala Lumpur City-Centre which is known for expansive views from the futuristic Petronas Twin Towers and nearly a 15-minute walk from Klcc tube station, the 5-star award-winning Shangri-La Kuala Lumpur hotel features a steam room, a Jacuzzi, and a sauna. The perfect hotel boasts an outdoor swimming pool and a lemon garden within a few blocks of the Suria KLCC.
Location
This hotel puts you in the very heart of Kuala Lumpur, a mere 1.4 km from the shopping mall "Sungei Wang Plaza" and 2.8 km from the lush tropical park "Perdana Botanical Gardens". The Shangri-La is in the vicinity of the KL Tower Mini Zoo and nestled amidst a lush garden and gardens.
Guests will also appreciate the vicinity to Arabian Park, located merely 14 minutes' walk away. The nearby cultural experience includes the Petrosains Science Discovery Centre, which is 1.1 km away.
Dang Wangi city rail is about a 5-minute drive away, while Go KL Blue line bus stop is 250 m from Shangri-La Kuala Lumpur hotel.
Rooms
This accommodation has 635 rooms with a seating area. A flat-screen TV with satellite channels along with a mini-fridge-bar and tea/coffee making equipment are provided. Furnished with a writing desk, they also have sound-proof windows. Marble bathrooms include a bidet and a separate toilet, as well as such comforts as a hairdryer and a shower cap. Guests can enjoy views of the garden from the Shangri-La Kuala Lumpur.
Eat & Drink
6 restaurants serving various cuisines await you onsite of this Kuala Lumpur hotel. The lounge bar also serves afternoon tea and grills. It overlooks the poolside. The restaurant Healy Mac's is in close proximity to the Shangri-La.
Leisure & Business
Located in the shopping area of Kuala Lumpur, the property features a shared lounge and barbecue grills. A yoga area at the hotel provides opportunities for guests to attend fitness classes. While staying at the Shangri-La, make sure you visit a wellness centre and a full-service spa or indulge in a head massage, a facial massage, and a neck massage.
“This hotel stands out with its commitment to service. Its prime location is a definitive asset, placing guests within easy reach of city landmarks. I think that this property is a strong choice for those seeking both convenience and attentive hospitality.”
Select your room type
Shangri-La Kuala Lumpur offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Deluxe King Room2 persons37 sq. feet1 King-size bedAir conditioningShowerroom details
- Premier Room2 persons32 sq. feet1 King-size bedAir conditioningBathtubroom details
- Executive Twin Room2 persons39 sq. feet2 Single bedsAir conditioningBathtubroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
Shangri-La Kuala Lumpur offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Sports trainer
Guest Parking
- Electric kettle
Services
- Free shuttle service
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Plunge pool
- Sun loungers
- Live entertainment
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
Shangri-La Kuala Lumpur boasts an exquisite lineup of dining venues that cater to diverse tastes and preferences, combining local flavors with international influences. From intimate fine dining to family-friendly buffets, each restaurant offers a unique ambiance paired with unforgettable culinary artistry.
Location
11 Jalan Sultan Ismail, Kuala Lumpur, 50250,
Explore Kuala Lumpur
Explore the Vibrant Surroundings
Petronas Twin Towers
13 minutes' walk
Iconic twin skyscrapers with breathtaking views. Explore the sky bridge and observation deck for a unique skyline perspective.
KLCC Park
25 minutes' walk
Urban park featuring lush landscapes, walking trails, and a lake, perfect for relaxation or a family picnic near the bustling city.
Dialogue in the Dark Experiential Learning Centre
5 minutes' walk
Innovative experience offering insight into life without sight. Guided tours facilitate understanding of visual impairment.
Aquaria
15 minutes' walk
Large oceanarium showcasing marine life from local and exotic waters. Interactive exhibits and engaging educational programs available.
Discover the local attractions near Shangri-La Kuala Lumpur
Uncover notable attractions near Shangri La Kuala Lumpur that offer rich cultural and historical experiences.
Great for learning about Malaysia's history and independence: Dataran Merdeka
Ideal for interactive science exhibits and family visits: Petrosains Science Discovery Centre
Suited for sports enthusiasts and history lovers: Merdeka Stadium
Perfect for shopping for local crafts and souvenirs: Central Market
Best for relaxation and enjoying nature in the city: KLCC Park
Ideal for cultural appreciation and architectural exploration: National Mosque of Malaysia
Works well for architectural sightseeing and photography: Sultan Abdul Samad Building
KL Forest Eco Park
15 minutes' walk
This urban rainforest offers canopy walks and nature trails, ideal for thrill-seekers and nature lovers alike.
Spa Retreats
5 minutes' drive
Luxurious spa destinations nearby provide rejuvenating treatments and wellness options for stress relief and relaxation.
Arthur's Bar & Grill
2 minutes' walk
Family-friendly spot featuring a lively atmosphere. Signature dishes include grilled meats and fresh salads with a pub-style vibe.
Les Oliviers Restaurant
1 minute' walk
Charming bistro known for French cuisine. Offers a cozy ambiance and dishes like duck confit; reservations recommended.
Discover dining options near Shangri-La Kuala Lumpur
Don't miss a selection of dining options near Shangri La Kuala Lumpur that cater to various tastes and preferences.
Great for casual meals and delicious burgers: Fuel Shack
Ideal for a fine dining experience with Mediterranean cuisine: Les Oliviers Restaurant
Perfect for enjoying authentic Italian coffee and pastries: Caffe Roma
Well suited for a relaxed evening with drinks and snacks: The Pub
Best for flavor-packed barbecued dishes: BBQ Nights
Suited for diverse buffet options and casual dining: Lemon Garden Cafe
Works well for savory ramen and quick meals: Gantetsu Tori Hokkaido Ramen
The Pub
1 minute' walk
Vibrant bar with live music events and an extensive drinks menu, perfect for casual evenings out or unwinding after a busy day.
Merdeka Stadium
16 minutes' walk
Historic venue hosting sports events and concerts. Check the schedule for family-friendly shows and cultural performances.
Getting around
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
High-speed internet access is available in public areas for free.
Breakfast
You can start your day with a full breakfast, which costs MYR 98 per person per day.
Pets
Pets are not allowed.
Languages
English, Japanese, Chinese, Arabic, Hindi, Malay
Year renovated:
2009
Number of floors:
28
Number of rooms:
635
Reviews and Ratings
Feedback about Shangri-La Kuala Lumpur from previous guests about their experience.
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Pros
Breakfast buffet
Welcoming staff
Comfortable room
Extensive options
Cons
Room service flavor
Guest reviewsbased on 2681 reviews
hudson from canada
Business traveller
executive king room
3 nights in November 2025
|
Reviewed: December 05, 2025
9.0/10
superb hotel experience
helpful staff spacious suite great food
the staff was cute and helpful i found the concierge attended to my requests promptly and efficiently the gym and pool areas were fantastic i used both facilities extensively . i extend my thanks for the upgrade to the royal suite the suite was spacious and i liked the city skyline views it added a special touch to my visit. i really liked the room service food the fries and satay exceeded my expectations it was very convenient after a long day of meetings.
the basic rooms are a bit dated i noticed this . the water supply stopped briefly one evening it was resolved relatively quickly.
Dining
9/10
the hotel has a variety of dining options the lemongrass restaurant is recommended it offers quality food and attentive service with a good atmosphere for family dinners. breakfast was extensive with many choices available i particularly appreciated the range of malaysian dishes on offer it was a great way to start the day.
Location
9/10
the location is close to the city center it is easy to access the hotel the train station is nearby allowing for convenient travel throughout the city this made exploring the surrounding area simple. while in the city center i had access to a lot of activities.
Rooms
9/10
the room was clean and well-appointed it came equipped with comfortable furniture and modern amenities i found the bed particularly comfortable ensuring a good night's sleep. i noticed the bathroom had a separate shower and bathtub it was useful to relax after a very long day.
0 Helpful
|
Simon from United Kingdom
Family with children
Executive King Room
4 nights in November 2025
|
Reviewed: December 01, 2025
9/10
Charmed by this Hotel
efficient check-in included drinks fantastic selection
I was pleased with the immaculate condition of the premises. The staff were cute indeed and I found the check-in efficient. I was given access to the Horizon Club, where drinks were included . The breakfast at the Lemon Garden offers a fantastic selection.
0 Helpful
Show more reviews
FAQs
About Shangri-La Kuala Lumpur
How far is Shangri-La Kuala Lumpur from Kuala Lumpur International Airport?
The hotel is approximately 45 km from Kuala Lumpur International Airport.
What dining options are available at Shangri-La Kuala Lumpur?
Six on-site restaurants serve Cantonese, French, Japanese, Western, and local cuisines.
What amenities are included in the guest rooms at Shangri-La Kuala Lumpur?
Rooms include air conditioning, a flat-screen TV, mini-bar, tea/coffee making facilities, and marble bathrooms with Shangri-La toiletries.
What recreational facilities does Shangri-La Kuala Lumpur offer?
Guests can enjoy an outdoor swimming pool, hot tub, sauna, and a fully equipped fitness centre.
What are the nearby attractions to Shangri-La Kuala Lumpur?
Nearby landmarks include KL Tower and Petronas Twin Towers, both within a 5-minute walk.
Is Wi-Fi available at Shangri-La Kuala Lumpur?
Free Wi-Fi is available throughout the property.
Does Shangri-La Kuala Lumpur provide airport transport services?
Airport transfer services are available at additional charges.
What is the policy for breakfast at Shangri-La Kuala Lumpur?
Breakfast is available for an additional charge of 98 MYR.
What languages are spoken by the staff at Shangri-La Kuala Lumpur?
The staff speaks multiple languages to assist guests effectively.
Does Shangri-La Kuala Lumpur offer business services?
The hotel provides meeting facilities and high-speed Wi-Fi access for business travelers.
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